Printer was working fine. I changed one print cartridge. Printer now does not print properly. No documents to be printed show up in the printer que. Printer now turns itself off. One time, I sent a print job which did not print. I turned the printer off, and then the document printed. I am thoroughly confused how changing a print cartridge can mess things up this bad. I have changed many cartridges before with absolutely no problems. I hope some one can help me. I wish I could just talk to a HP technical person.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".