• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-19-2020 07:40 AM

HP Recommended

@Marvel_and_DC

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎02-02-2020 11:54 AM

HP Recommended

I checked my HP Intant Ink acct. and while my payment info was out of date and now I have updated it; the printer STILL has the same issue and does not automatically fix itself. This is absolutely, hands down the WORST printer I have ever owned from HP. I love HP products...just not this one. An actual fix would be great and...helpful. 

Respectfully yours,

Rebecca
Tags (1)
5 people found this reply helpful
Was this reply helpful? Yes No

‎02-15-2020 10:04 AM

HP Recommended

I have a DeskJet 2633 and a few days after installing my latest cartridges from Instant Ink, the envelope/droplet icon appeared and started flashing along with the i button and I cannot print. I have reset the printer, installed the latest drivers and firmware and I have been through the  HP  Print Doctor process all without any success. My Instant ink account is all fine too. There is nothing in the manual about the envelope/droplet icon either!

 

Please can you help me?

1 person found this reply helpful
Was this reply helpful? Yes No

‎02-18-2020 10:41 AM - edited ‎02-18-2020 10:42 AM

HP Recommended

@rweathers07 

It may take a few hours for the printer to re-calibrate with the Cloud after you fix the credit card issue.   It know it's been about 2 weeks and I was hoping your printer has started working.  Please let me know if you are still having problems.

You can always call our support center by clicking on this link; it will take you to HP's website where you can chat or call.  You will not have to pay anything for this support.

Here is a link to WW support:

Choose your country and language and hit show options:  

https://support.hp.com/gb-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249

Thanks,

JillSa

 

I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as Accepted Solution
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.