Printhead problem for HP printer 8610

[CF51]

I am getting a message that states my Printhead is missing or not in correctly. After doing all the required checks it is still not working. How can I be sure the Printhead needs to be replaced?

[sandytechy20]

@CF51

Welcome to the HP support community.

I understand that you are getting printhead error, I am glad to assist you.

Reset the printer

• Resetting the printer might clear the error message.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

Reseat the printhead up to three times

• To clear the error message, you might need to reseat the printhead up to three times.
• Open the door to access to the ink cartridges.
• Wait until the carriage stops moving before you continue.
• Unplug the power cord from the rear of the printer.

•    WARNING: 
• You must disconnect the power cord before reaching inside the printer.

• Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.
• 
• Close the ink cartridge access door.
• Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.
• Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[CF51]

Thanks Sandy.  I tried your solution and, at first, it helped.  It seems that after installing the three colored ink, supplied automatically by HP, this problem started.  I NEVER had this problem before that.  The first time it happened after printing in color and I did manage to get it operational.  Today, I printed in color for the first time since the last problem, and it happened again with it saying Missing or Failed Printhead.  I again tried the solution but cannot get it resolved.  I am wondering if the new ink is the problem.

[sandytechy20]

@CF51

Update the firmware to fix the issue

Here are the steps:- Click here

Keep me posted.

Cheers.