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HP LaserJet M209dw Printer
Microsoft Windows 10 (64-bit)

This morning the printer stopped working. Just the "i" button keeps flashing and when I pushed it, the printer prints a message " A problem has occurred and you will be unable to print, except for printer reports, until the issue is resolved."

 

I already tried reseting, uninstall and install again. Unplugging, waiting and plugging back again

 

[Personal Information Removed]

1 REPLY 1
HP Recommended

Hi @JulianGS,

 

I'd like to help!

 

I understand the information button (i) on the printer is blinking 

 

Try the below suggestions -

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

Also, try the steps in the document Blinking lights

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

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