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Printing Functionality Disabled. Please contact HP. Error Code 0xc6fd0913

HP Recommended
hp pagewide pro mfp 477dw
macOS 10.15 Catalina

I am getting an error message with my hp pagewide pro mfp 477dw.  The error message is Printing Functionality Disabled. Please contact HP. Error Code 0xc6fd0913.  I tried to search the web and the hp support page but cannot find the answer.  I tried to reset it to factory state but still the error message is there.  Please help.

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