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‎11-18-2021 04:19 AM - edited ‎11-18-2021 04:20 AM

HP Recommended
Product: HP PageWide Pro 477dw Multi Function printer
Operating System: Microsoft Windows 10 (64-bit)

Good afternoon,

We work with WORD templates where the paper properties "paper input" is set to automatic selection.
Unfortunately we cannot change this because the templates come from a third party software.

The language in the print screens is unfortunately Dutch, my apologies

WORD Template paper settings:

2021-11-18 11_28_19-Window.jpg

 

Everywhere we have set that Tray 2 should be used as the default.
On the printer in windows 10 and on the config in the printer.

Pinter Config:

UserDW_0-1637234187164.png

 

Printer Driver Config (win 10):

UserDW_1-1637234237826.png

 

But when I want to print the WORD template with the paper settings set to "automatic", it still wants to print from tray 1.

How do I disable Tray 1 completely or make sure Tray 2 always prints?

 

Kind Regards

 

 

 

 

 

 

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