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HP Recommended
HP ENVY 6030 All-In-One Printer
Mac OS X 10.6 Snow Leopard and older

Hi There

I have a new router and have been trying to set up my HP Envy 6030 printer to print ... I have reset the button at the back and it is now purple. It is already listed as a printer on the HP Smart Hub and on my Macbook so what do I do next?

Do I need to remove the printer and add it again?

Thanks

1 REPLY 1
HP Recommended

@Gittel, Welcome to the HP Support Community! I’m here to help.

 

According to the printer specifications,  this model printer needs macOS 10.12 or later. 

 

Purple light moves from the center to the outer edges: The printer is in Auto Wireless Connect (AWC) mode and is waiting to connect to your computer or mobile device.

Purple light moving from the center to the outer edges

To reset the wireless connection, press and hold the Wireless button on the rear of the printer for 3 seconds, and then go to Wireless Printer Setup to restart the wireless setup process.

Light bar glows purple in the center: The printer is in Auto Wireless Connect (AWC) mode, and is waiting for password information in the HP Smart app. This state expires after 3 minutes and you must re-connect your device.

Light bar glowing purple in the center

The outside edges of the light bar pulse purple, repeating and the wireless light blinks: The printer is in the process of connected to a wireless network using WPS Push Button mode.

Light bar pulsing purple

 

  • Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

  • This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.