Repeatedly getting 6201922A error code

[kira101]

I printed an entire 7 page document without trouble. Then I tried to print a similar document that contained 50 pages or so, and after 1.5 pages, it quits, while flashing all its lights, and with a blue touchscreen showing the code and the power symbol. I tried the following to fix the problem, per HP support questions and per a Costco Concierge services representative: 

1. Soft re-boot of printer (unplug, plug back in after ~10 seconds

2. Hard re-boot of printer (unplug from the back of printer while the printer is on, leave unhooked for 60 seconds, then plug back in)

3. Delete printer from Mac printers list and re-install

4. Delete printer cue from Mac

5. Check for updates to firmware (printer says it is up to date, and has automatically been updating)

I recently installed a new genuine HP 64 XL ink cartridge, and that seemed to go smoothly as the printer gave me the message "genuine HP ink cartridge installed" and the test paper turned out fine.

Costco Concierge service told me to reach out to HP for help. Thank you.

[sandytechy20]

@kira101

Welcome to the HP support community.

I understand that you are getting an 6201922A error, I am glad to assist you.

You might have to reset the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others

Cheers.