There is a problem with the printer or ink system.

[Webbo511]

I wanted to print and got a message to replace the black ink cartridge. It didn't show as being completely empty but as I had a new HP 950XL, I installed it. The following error message then showed on the screen : "There is a problem with the printer or ink system. Turn there printer off, then on. If the problem persists, contact HP." Having duly turned it off at the wall and unplugged it, waited a couple of minutes, plugged it back in and switched it on, there isn't any change. I've checked all over for any paper jammed and can't see any. I obviously need help.

Regards

[Jay_G24]

Hi @Webbo511,

I'd like to help!

I understand you are facing a printhead error.

Please try the below suggestions:-

Check the ink cartridges for leaks

Replace any ink cartridges that leak.

   CAUTION: 

Do not use leaking ink cartridges.

1. Open the door to access to the ink cartridges.

2. Wait until the carriage stops moving before you continue.

3. Remove an ink cartridge, and then inspect the ink cartridge for leaking ink.

   

4. If the ink cartridge leaks, replace the ink cartridge. If the ink cartridge is not leaking, insert the ink cartridge into its slot.

   

5. Repeat these steps for the other three ink cartridges.

6. Close the ink cartridge access door.

If the error message persists, continue to the next step.

Reset the printer

Resetting the printer might clear the error message.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

If the error message persists, continue to the next step.

Check the carriage for a printhead latch

Open the door to access to the ink cartridges, and then determine if the carriage inside the printer has a printhead latch.

Example of a carriage with a latch

• If your carriage has a printhead latch, continue to the next step.

• If your carriage does not have a printhead latch, skip to Service the printer.

Reseat the printhead up to three times

To clear the error message, you might need to reseat the printhead up to three times.

1. Open the door to access to the ink cartridges.

2. Wait until the carriage stops moving before you continue.

3. Unplug the power cord from the rear of the printer.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer.

4. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

   

5. Close the ink cartridge access door.

6. Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.

7. Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

 If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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