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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

Alignment failed.  Black inks do not print.

2 REPLIES 2
HP Recommended

Which printer do you have? If your printer has a removable printhead the troubleshooting steps in the document here may help resolve black not printing.

 

The troubleshooting steps in the document here may help resolve black not printing on printers that do not have a removable printhead such as the Officejet 4620.  

 

If the standard troubleshooting did not resolve black not printing I would suggest removing the black cartridge.  Turn it over and examine the area around the ink port.  There are four orange plastic spots, left over from the protective cap.  Make sure these are flush with the cartridge body, if not carefully trim them flush.  If the plastic nubs protrude they can prevent the cartridge from seating properly.  Before replacing the cartridge in the printer dribble a few (maybe four) drops of hot water into the ink port in the printer and two drops into the ink port on the cartridge then snap the cartridge back in position.  

 

It may also help to manually clean the printhead as described in the post here.

 

I have also seen cases where leaving the printer overnight after the cleaning cycles allows black to recover.

 

If none of the above restores black printing your printer will likely require repair or replacement.

 

 

The following printers use the 564xl cartrdiges.  None of these printers are currently offered AFAIK.

 

The 564xl is compatible with these printers
 
HP Deskjet 3520 e-All-in-One PrinterHP Deskjet 3520 e-All-in-One PrinterHP Deskjet 3520 e-All-in-One Printer
HP Deskjet 3521 e-All-in-One PrinterHP Deskjet 3521 e-All-in-One PrinterHP Deskjet 3522 e-All-in-One Printer
HP Deskjet 3522 e-All-in-One PrinterHP Deskjet 3526 e-All-in-One PrinterHP Officejet 4610 All-in-One Printer
HP Officejet 4612 All-in-One PrinterHP Officejet 4620 e-All-in-One PrinterHP Officejet 4620 e-All-in-One Printer
HP Officejet 4622 e-All-in-One PrinterHP Photosmart 5510 e-All-in-One Printer - B111aHP Photosmart 5512 e-All-in-One Printer - B111a
HP Photosmart 5512 e-All-in-One Printer - B111eHP Photosmart 5512 e-All-in-One Printer - B111fHP Photosmart 5514 e-All-in-One Printer - B111d
HP Photosmart 5514 e-All-in-One Printer - B111hHP Photosmart 5515 e-All-in-One Printer - B111aHP Photosmart 5515 e-All-in-One Printer - B111h
HP Photosmart 5515 e-All-in-One Printer - B111jHP Photosmart 5520 e-All-in-One PrinterHP Photosmart 5522 e-All-in-One Printer
HP Photosmart 5525 e-All-in-One PrinterHP Photosmart 6510 e-All-in-One Printer - B211aHP Photosmart 6520 e-All-in-One Printer
HP Photosmart 6520 e-All-in-One PrinterHP Photosmart 6525 e-All-in-One PrinterHP Photosmart 7510 e-All-in-One Printer - C311a
HP Photosmart 7510 e-All-in-One Printer - C311bHP Photosmart 7515 e-All-in-One Printer - C311aHP Photosmart 7520 e-All-in-One Printer
HP Photosmart 7525 e-All-in-One PrinterHP Photosmart C5324HP Photosmart C5370
HP Photosmart C5373HP Photosmart C5380HP Photosmart C5383
HP Photosmart C5388HP Photosmart C5390HP Photosmart C5393
HP Photosmart C6324HP Photosmart C6340HP Photosmart C6350
HP Photosmart C6375HP Photosmart C6380HP Photosmart C6383
HP Photosmart C6388HP Photosmart D5460HP Photosmart D5463
HP Photosmart D5468HP Photosmart D7560HP Photosmart e-All-in-One Printer Series - B010a
HP Photosmart e-All-in-One Printer Series - B010bHP Photosmart eStation Printer - C510aHP Photosmart eStation Printer - C510a
HP Photosmart Plus All-in-One Printer - B209aHP Photosmart Plus All-in-One Printer - B209aHP Photosmart Plus e-All-in-One Printer - B210a
HP Photosmart Plus e-All-in-One Printer - B210aHP Photosmart Plus e-All-in-One Printer - B210aHP Photosmart Plus e-All-in-One Printer - B210b
HP Photosmart Plus e-All-in-One Printer - B210cHP Photosmart Plus e-All-in-One Printer - B210dHP Photosmart Plus e-All-in-One Printer - B210e
HP Photosmart Premium All-in-One Printer - C309gHP Photosmart Premium All-in-One Printer - C309gHP Photosmart Premium All-in-One Printer - C309g
HP Photosmart Premium e-All-in-One Printer - C310aHP Photosmart Premium e-All-in-One Printer - C310bHP Photosmart Premium e-All-in-One Printer - C310c
HP Photosmart Premium Fax All-in-One Printer - C309aHP Photosmart Premium Fax e-All-in-One Printer - C410aHP Photosmart Premium Fax e-All-in-One Printer - C410a
HP Photosmart Premium Fax e-All-in-One Printer - C410bHP Photosmart Premium Fax e-All-in-One Printer - C410eHP Photosmart Premium Web All-in-One Printer - C309n
HP Photosmart Pro B8550HP Photosmart Pro B8553HP Photosmart Wireless e-All-in-One Printer Series - B110c

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


HP Recommended

I do not work for HP...i'm just a heat-transfer seller...and if i am not misaken the above compatible 564XL ink printers should be (at least) a-c, as written below. 

HP Photosmart Plus All-in-One Printer - B209a HP Photosmart Plus All-in-One Printer - B209b HP Photosmart Plus e-All-in-One Printer - B210c

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