Wrong Cartridges Do not use SETUP cartridges

[kcof]

The printer is fairly new and one day stopped printing with "Wrong Cartridges" "Do not use SETUP cartridges" message on the screen. I tried resetting the printer by unplugging but that did not help. What else can I try?

[Kumar0307]

@kcof, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print due to this error. Check the ink cartridges you are using n the printer.

SETUP ink cartridges are used only to set up a new HP printer or printhead and supply ink for the first series of your print jobs. They are specially designed to initialize a printer and calibrate ink levels. Unlike replacement ink cartridges, SETUP ink cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits. When a SETUP ink cartridge is depleted, purchase and use a normal ink cartridge that matches your printer model to continue printing.

If you install new, unused SETUP ink cartridges after your printer has been initialized, an error displays to remove the SETUP ink cartridges. After your printer has initialized, you can use the original SETUP ink cartridges until they are depleted and then replace them with normal ink cartridges for your printer. You can purchase replacement ink cartridges from HP SureSupply or other retailers.

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Hope this helps! Let me know how it goes. 

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