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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- error code 0xc19a0023

Create an account on the HP Community to personalize your profile and ask a question
03-21-2019 08:22 AM
Thanks for reaching out to the HP Support community!
Let's try these steps:
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Turn on the printer.
- Make sure this printer is plugged into a direct wall, not a surge protector.
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Wait until the printer is idle and silent before you continue.
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Disconnect the USB cable from the rear of the printer(if connected). If your printer has a network or wireless connection, leave it connected.
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Remove the ink cartridges from the printer.
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With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
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Wait at least 60 seconds.
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Plug the power cord back into the wall outlet.
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Reconnect the power cord to the rear of the printer.
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Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
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Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
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Reinsert the ink cartridges, and then close the ink cartridge access door.
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If you receive a prompt to print a calibration page, do so.
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If you disconnected the USB cable, reconnect it to the rear of the printer.
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Try to print.
Let me know if this helps.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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ATHARVA_GP
I am an HP Employee
10-08-2019 03:18 PM
Please ensure your printer has the latest Firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168
Also follow the instructions in this Link: https://support.hp.com/in-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/docum...
Keep me posted how it goes 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
10-10-2019 05:55 PM
I followed the instructions. The step that says if the printer information is grayed out my printer does not need a firmware update....it was grayed out so it is not a firmware update issue. I still have the error code.
10-11-2019 02:33 PM
If the issue persists, I suggest you contact HP Support for Service Options
Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
Thank you
KrazyToad
I Am An HP Employee