hp officejet pro 9025 error 01B3B8E6 with Blue screen on Printer's Touchscreen

[erodriguez1924]

My 2 year old hp Officejet Pro 9025 gets stuck on a blue screen with error 01B3B8E6 every time I turn it on. I've followed the answer to the only other support question I've seen with this error code, I tried turning it off and on, unplugging it too, but I continue to receive the same error. I can't connect to the printer to factory reset, so I'm really unsure what other options I have left. 

[Jay_G24]

Hi @erodriguez1924,

I'd like to help!

I understand you are receiving a "01B3B8E6" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Bdclayton1]

I have the same issue. Nothing online helps, virtual assistance didn’t help. 

[Jay_G24]

Hi @Bdclayton1,

I'd like to help!

To assist better -

•  May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
• Could you brief me on the issue?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping,

[JohnWhite3746]

I am having the same issue, can someone send me the instructions to do a reset for the printer. Powering it on and off does not resolve the issue.

[Jay_G24]

Hi @JohnWhite3746,

Welcome to the HP Support Community.

I'd like to help!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[mariabw115]

I have an office jet pro 9015 with this error 01B3B8E6. I can’t get this error do you away no matter what j do. Please help. 

[Jay_G24]

Hi @JohnWhite3746,

I'd like to help!

I understand you are receiving a "01B3B8E6" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

Try the below suggestions -

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 To restore the printer to the original factory defaults

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[Cirdec1899]

I have the same problem. Please send me the private Message

[Echo_Lake]

@Cirdec1899

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I understand you are receiving a "01B3B8E6" error on the printer screen. We can perform a factory default on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!