hp9125e can't close paper drawer

[donisgone]

I just opened the paper drawer to check the amount of paper and could not get the drawer to close.

[VikramTheGreat]

Hi @donisgone,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out. If the paper drawer on your HP OfficeJet 9125e won’t close, it’s usually due to one of these issues:

1. Paper Misalignment 
   • The paper may be sticking out or stacked above the maximum fill line.
2. Paper Guides Out of Position 
   • The adjustable guides might be too tight or too loose, preventing the tray from sliding in.
3. Obstruction Inside the Printer 
   • A small piece of paper or packaging material could be blocking the tray.
4. Tray Not Aligned Properly 
   • The tray needs to be level and aligned with the rails before pushing in.

Steps to Fix

1. Remove All Paper 
   • Take out the paper stack and check for bent or curled sheets.
      
2. Check Paper Guides 
   • Adjust the guides so they lightly touch the paper without bending it.
      
3. Inspect for Obstructions 
   • Use a flashlight to look inside the printer for any debris or packing tape.
      
4. Reinsert the Tray Correctly 
   • Align the tray with the rails and push gently until it clicks into place.
      
5. Do Not Force It 
   • Forcing can damage the mechanism; if it resists, recheck alignment and guides.

📌 HP Official Guide: HP Printers - Loading paper, cards, and envelopes | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat