-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- my Envy 6055e keeps going offline

Create an account on the HP Community to personalize your profile and ask a question
01-16-2022 08:15 AM - edited 01-16-2022 08:18 AM
Hi @Osumom413,
I'd like to help with the printer offline issue.
Try the below suggestions -
Use HP Print and Scan Doctor to check connectivity
Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.
- Download HP Print and Scan Doctor.
- Run HPPSdr.exe from the download location on your computer.
- Once HP Print and Scan Doctor opens, click Start, and then select your printer.
- If your printer in not in the list, turn it off and on, and then click Retry.
- If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
- If a screen prompts you to turn on printer updates, click Yes.
- If a screen prompts you to make your printer the default printer, click Yes.
Set a manual IP-
To set a manual IP and try the steps below -
Print the configuration page and take down the printer's IP
-
Make sure there is plain white paper in the input tray.
-
Touch and hold the Information button
for 3 seconds.
All the control panel buttons light up. -
At the same time, touch the Information
and Resume buttons
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply
--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.
--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min
Connect the printer to TCP/IP port
a. Click Start/Devices and Printers. Right-click on your HP Printer. Select Printer Properties. Select the Ports tab at the top.
b. Select Add Port. Select Standard TCP/IP Port. Select New Port.
c. Follow the Add Port Wizard. Under Printer Name or IP Address. Example: 192.168.1.15. The IP address will be copied under Port Name.
d. Select Next and Finish the Wizard.
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping