officejet 250 mobile all in one blank screen

[perthblue1960]

Hi..printer powers on ok and display is on at first..but after a couple of seconds the display goes blank..printer still works but would like the screen to work..any suggestions ?

[Jay_G24]

Hi @perthblue1960,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a blank screen issue with the control panel.

Try the below suggestions -

Solution one: Turn the printer off and then on again

Follow these steps to restart the printer.

Press the Power button to turn off the printer.

Wait 60 seconds, and then press the Power button to turn on the printer.

Solution two: Plug the printer directly into a wall outlet

Make sure that the printer is properly connected to a suitable power source.

Press the Power button to turn off the printer.

Disconnect the printer's power cord from any power strips or surge suppressors and then plug it directly into a grounded wall outlet.

Press the Power button to turn on the printer, and then try to use the menu to check if the printer control panel is functional.

Solution three: Reset the printer

Follow the steps below to reset the printer.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

If the error persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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