server failure try again later when I try to send 'scan to email'

[Microlabmin]

hp officejetpro 8625

error message: server failure. try again later

This happens when I try to scan to email from the printer. I am trying the 'scan to email' via the (scan) option not using 'scan to email' via the (apps) option

Thanks 

[Procomp4x4]

I just purchased HP LaserJet Pro M428dfw for a customer who wanted the scan to email feature (not the app). I am getting a two error messages:

From the EWS: "System Failure"

From the Printer Touch Screen: "There is an internal processing error. please retry or manually check the firmware updates"

I updated the firmware to the latest TETONXXXXN002.2002B.00 version

When I set up the Email Alerts with the same information for the scan to email. It completes successfully and my customer gets an email.

after a few hours troubleshooting and about to call it quits, I tried one last thing....The password we are using for authentication has a special character in it. I removed the special character in the password and the Scan to Email completes successfully.

You can use a special character in the Email Alerts Email Log-in Authentication, but not the Scan to Email server authentication.

[Jay_G24]

Hi @Microlabmin,

Welcome to the HP Support Community. I'd be happy to assist you with the "Server error" while scanning to email from the printer. 

To better assist you - Are you able to scan to email from the computer?

Meanwhile, you can try these steps:

1. From the printer control panel display, touch ( ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

3. Restart the router and the printer.

4. On the printer control panel display, from the Home screen, touch ( Setup ).

5. Touch Web Services.

6. Touch Yes to accept the Web Services terms of setup.

7. The printer will automatically check updates and set up Web Services.

8. Touch OK when you see Web Services have been set up successfully.

9. When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen.

Once done, set up a scan to email again.

Setup Scan to Email -

1.) Click Start, and then click Programs.

2.) Click HP, click the name of the printer, and then click Scan to Email Wizard.

3.) In the Outgoing Email Profiles dialog, click the New button. The Scan to Email Setup dialog opens.

4.) On the 1. Start page, enter the sender's email address in the Email Address field.

5.) In the Display Name field, enter the sender's name. This is the name that will display on the printer control panel.

6.) To require a PIN to be entered on the printer control panel before the printer can send an email, enter a 4-digit PIN in the Security PIN field, and then re-enter the PIN in the Confirm Security PIN field, and then click Next.

7.) On the 2. Authenticate page, enter the SMTP Server and Port Number.

8.) If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check box.

9.) Select the Maximum Size of Email from the drop-down menu.

10.) If the SMTP server requires authentication to send an email, select the Email Log-in Authentication check box, and then enter the User ID and Password, and then click Next.

11.) On the 3. Configure page, to automatically copy the sender on email messages sent from the profile, select Include sender in all email messages sent out successfully from the printer, and then click Next.

12.) On the 4. Finish page, review the information and verify all the settings are correct. If there is an error, click the Back button to correct the error. If the settings are correct, click the Save and Test button to test the configuration.

13.) When the Congratulations message displays, click Finish to complete the configuration.

Step 2 Scan to Email - 

1.) Load the document on the scanner glass according to the indicators on the printer.

2.) From the Home screen on the printer control panel, touch the Scan icon .

3.) Touch Scan to E-mail.

4.) Touch Send an E-mail.

5.) Select the From address that you want to use. This is also known as an "outgoing email profile."

6.) Touch the To button and select the address or group to which you want to send the file. Touch the Done button when finished.

7.) Touch the Subject button to add a Subject line.

8.) Touch the Next button.

The scan settings will display on the printer control panel screen.

9.) To change any of the scan settings, touch the Settings button, and then select the desired settings.

After selecting the desired settings, continue to the next step.

10.) Touch the Scan button to start the scan job.

You may also refer to this document - HP Printers - How to Scan (Windows)

Hope this helps! Keep me posted. 

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