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05-25-2019 06:07 AM - edited 05-25-2019 06:09 AM
Hi - I have had my samsung c1860fw for about 9 months now and it's been great.... until...
The LCD screen is blank. This happened a few days ago. The only way to wake the printer up is to either send a print from the pc (it's still printing fine) or to turn the power off and restart. If I hold down the wake up buttton, it briefly flickers on blue but doesn't stay on nor does it wake up the LCD screen.
I have uninstalled everything from pc and reinstalled it all. Detached all cables, left unplugged for 30 seconds, for 15 minutes, all night etc. I have held the reset button, checked all the drivers etc and the pc says it is installed fine.
Although I can still print, it is difficult as I need to use the LCD screen to be changing the paper I use which I do a lot - please help!
05-28-2019 10:08 AM
I would sugest you to make a Hard reset (unplugg the power cord from the back of your printer while it is ON, press and hold the power/wakeup button during 15 seconds), when you release the button, plug it back in and turn it ON. If that does not work you can contact the main support phone number 1-855-709-2202 option 2 > option 2, try to contact them with the invoice or the receipt got from the store where you aqcuired the printer.
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