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10-08-2026 02:55 PM
Hello @hasan2148, Welcome to the HP Support Community.
This may necessitate a one-on-one conversation to resolve the issue via remote assistance.
We recommend taking the conversation to our phone support team. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic.
1) Click on this link - https://support.hp.com/contact
2) Add or select the product, and change/select your region.
3) Enter the serial number of your device or select Let HP detect your product option.
4) Choose "other" option from the list
5) Select the "continue to contact" option.
You should see the HP phone support number or chat option listed.
They will guide you further.
Or, you may also visit the nearest HP authorized service center; the service team will check and assist you.
Kindly follow this link to locate the nearest HP service center: https://support.hp.com/us-en/help/service-center
(Select the country from the dropdown menu and enter the city name or pin-code.)
Have a wonderful day!
I'm an HP Employee.
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10-08-2026 07:07 PM
@hasan2148 I have sent you a private message.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.