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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-10-2021 08:17 AM

HP Recommended
Product: Samsung CLP-620ND
Operating System: macOS 11.0 Big Sur

I used to be able to print in colour with my Samsung CLP-620ND. For some reason, after re-installing my OS, my printer is not printing in colour anymore, only black and white is offered. 

I think I need an updated driver, however, samsung/HP don't offer any for the current OS version. 

How can I set up my printer to be able to actually print in colour? 

 

I tried:

  • rebooting OS
  • rebooting printer
  • removing the printer from the OS and adding it again
  • connecting to the printer over network and USB
  • printed test page (success, page printed in full colour)
  • reset printer
  • searched EVERYWHERE for a newer driver version
  • tried to contact HP support but hit a dead end when my serial number was not accepted.

I'm seriously annoyed at this problem. Please help me getting my printer back to work or give me a way to directly contact Samsung/HP about this. 

 

System:

  • Macbook Pro 2015 and Macbook Pro M1 2020
  • macOS 11.4
  • Driver: Generic PCL Laser Printer
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