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‎04-26-2018 11:49 AM

HP Recommended
Product: Samsung xpress1860fw
Operating System: Android 7.0 - 7.1.2 Nougat
Color alignment after upgrade firmware to latest one Iam using original toners.gives gauzy photos .Try to solve according instructions but no solution.
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-28-2018 11:40 AM

HP Recommended

It would be wise to have the machine serviced and calibrated by a technician if you have never worked on the machine before.Sorry we could not solve the problem apart from having it serviced.Hope that help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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View solution in original post

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11 REPLIES 11

‎04-28-2018 01:16 AM

HP Recommended

I would like to assist but maybe if possible just add a picture of your problem for us to determine what could be the cause please.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
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‎04-28-2018 05:15 AM

HP Recommended
Thank you
How can attach pucture?
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‎04-28-2018 05:40 AM

HP Recommended

You will see there is a photos option on the taskbar where you reply on the forum.Then the picture will be checked by a moderator before approving it as a readable option.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
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‎04-28-2018 05:56 AM

HP Recommended

Thank you

This link   https://h30434.www3.hp.com/t5/media/gallerypage/image-id/180801iEC9DAA7B0B124915

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‎04-28-2018 06:45 AM

HP Recommended

Is the photo clear?

I have original toners.

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‎04-28-2018 07:05 AM

HP Recommended

I am not able to open the picture please try to send again.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
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‎04-28-2018 07:20 AM - edited ‎04-28-2018 10:28 AM

HP Recommended

IMG-20180428-WA0000.jpg

 

Click

 

Printing like this 

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‎04-28-2018 10:49 AM

HP Recommended

If the pictures i see then there is a serious alignment problem in the machine.The image transferbelt has2 sensors looking at the image on the belt when calibrating.These look like eyes must be clean.Then do n full calibration of the colors and retry,Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
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‎04-28-2018 11:29 AM

HP Recommended
Thank you veey much
I dont know where is the sensors and how i can do calibration . May need technician or change it.
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