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11-13-2019 02:50 PM
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
11-13-2019 06:33 PM
Thank you, Repairatrooper - actually, my daughter found a video online that describe step-by-step solutions. Turns out it was a little pad between the solenoid and something else (forgot what she said). Anyway the pad had moved and all she had to do was move it back to where it belonged and voila it worked! Much better than replacing a motor and/or the whole machine!
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