Create an account on the HP Community to personalize your profile and ask a question
03-04-2019 08:28 AM
After upgrading firmware from version V4.00.01.36 to V4.00.01.45, I've got this error on display:
"UI firmware upgrade was completed unseccessfully !!
Please upgrade UI Firmware again for recovery"
The printer was working fine until the update, and now it doesn't print ou scan. I can't access the display, and the only way to connect to the printer is to the syncthru web service.
I've tried to reinstall the firmware many times but the result is the same. I've also tried using the usblist2 with no success.
Can anyone help?
03-05-2019 08:34 AM
First, I would sugest you to make a Hard reset (unplugg the power cord from the back of your printer while it is ON, press and hold the power/wakeup button during 15 seconds), when you release the button, plug it back in and turn it ON.
Let me know what happens after that please.
03-06-2019 01:18 PM
Are you able to access the printer menu?
You can also try clearing the memory:
To enter the service mode, press 1,2,3 number keys simultaneously. When the password dialog box appears, enter “1934”
and press the “OK” button.
Then select Test Routine > Others > Memory Clear > and select your Country
03-07-2019 04:14 PM
From this point I would sugest trying to turn the printer ON without toner cartridges inside first.
If this does not work you can try to access to the printer SyncThru Web server from a computer, having the printer connected wireless or with an ethernet cable to a router. This issue can happen when a Firmware update is interrupted.
The login information for the SyncThru Web Service is:
The instructions are in the same zip folder where the Firmware file is located.
Let me know if you were able to update the Firmware. In case that the previous steps did not work, the printer would need a service for the main board.
03-08-2019 02:03 PM
My apologies, your printer seems to need a service performed by a technician, I leave you a link if you would like to contact a certtified center by HP: