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‎09-10-2020 01:06 PM - edited ‎09-10-2020 01:06 PM

HP Recommended
Product: xpress M2070W
Operating System: Microsoft Windows 10 (64-bit)

Samsung Xpress M2570W is showing "paper jam inside machine".  I can find no paper inside machine, so I tried to reset by unplugging machine and wall plug and turing machine back on.  Error message disappeared and I was able to feed paper and print one page.  Then the same error message and red light came back on again.   Could this be a faulty error message/light?  If so, how do I clear? 

1 REPLY 1

‎09-10-2020 02:58 PM

HP Recommended

Hello sounds like the pickup roller out of the tray is either dirty or worn. The copier is trying to feed the paper but is unsuccessful, so that paper never leaves the tray and indicates a jam. You can clean the roller with a non-harsh chemical solution such as Windex. If it is worn out to much you may need to replace the roller.

 

hope this helps, thanks.

Hope this helps, thanks.
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