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01-20-2024 02:44 AM
I ordered a hp laptop from flipkart an I receive it on 13th May but this was second hand I come to know this when it shows warranty expires but it was only one month when I bought it an am wanting to make contact with hp but they are not picking my call so please solve my issue give me a new laptop and take the old one this what I want .
Thanks
01-20-2024 07:12 PM
An expired warranty does not necessarily indicate that you were sold a used product. It is also possible that you purchased an older model and if you failed to register the warranty will be based on date of manufacture not sale date and often this results in products appearing to a short or no warranty. It may also depend on the vendor that sold you the product. If you did not purchase the product direct from HP then your complaint should be taken to the vendor first. HP does have a warranty dispute process that you will want to investigate first to see if the warranty dates can be updated to match your date of purchase. A bill of sale will be the only thing you need.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.