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‎08-08-2018 12:30 PM

HP Recommended
Product: M2875FW
Operating System: macOS 10.13 High Sierra

An error message apeared on the printer screen: "Prepare new imaging unit".  What is an imaging unit, and how do I fix the problem.

 

Thank you.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-08-2018 01:01 PM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

The imaging unit is the drum unit.This is the part where the image is created on before it is printed onto the paper.It has a life time counter for a certain amount of prints then it needs to be replaced.The counters will reset once you install the new unit.There might be reset chips available.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

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1 person found this reply helpful
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2 REPLIES 2

‎08-08-2018 01:01 PM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

The imaging unit is the drum unit.This is the part where the image is created on before it is printed onto the paper.It has a life time counter for a certain amount of prints then it needs to be replaced.The counters will reset once you install the new unit.There might be reset chips available.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
1 person found this reply helpful
Was this reply helpful? Yes No

‎08-08-2018 06:01 PM

HP Recommended

Thank you for your prompt and very helpful reply to my question.

Was this reply helpful? Yes No
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