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HP Recommended
Xpress c480w
Microsoft Windows 10 (64-bit)

I got this printer a year ago and everything worked fine till I moved it upstairs and connected it to a different Wi-Fi. Every time when i want to print a lot of pages it only print one at the time, because it says on the printer ''Load manually press OK''. In sasmung easy printer manager program it says ''Press on the start button (mode manual input). I don't know what the problem is or how to solve it. Can anyone help? (I have it now connected to a USB cable to my PC)

1 REPLY 1
HP Recommended

99% of the time this issue is the result of the paper size set on the printer not matching the paper size of the driver. Likely if you connected via USB for the first time the PC would install a new printer instance and likely use a Microsoft driver not the Samsung driver. Check the page size on the driver and page size set on the printer and ensure they match. Also make sure that when you print a document the paper size matches what is loaded in the printer.

to check the driver on the PC go to control panel>devices and printers and then right click on the printer icon for the printer you are to use and then click printer properties from the drop down menu. Click on preferences in the next window and then select the paper/quality tab and make sure that the default paper matches the paper that is configured and loaded in the printer.

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