• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎09-07-2020 04:16 AM

HP Recommended
Product: M2825DW

My M2825DW has been sat for a while.

 

Three horizontal lines are appearing across each printed page. I've replaced the toner, though these line were also present beforehand.

 

Do I need to clean something and can anyone provide instructions?

 

Thanks in advance

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-10-2020 12:16 PM

HP Recommended

Hello, on this model the toner is separate from the Drum Unit. The Drum is was puts the toner on the page and can cause lines on prints after so much wear on the surface. Unfortunately you will have to purchase one because it cannot be cleaned in anyway.  MLT-R116 should be the part number for the Drum Unit.

 

Hope this helps, thanks.

Hope this helps, thanks.

View solution in original post

Tags (1)
Was this reply helpful? Yes No
1 REPLY 1

‎09-10-2020 12:16 PM

HP Recommended

Hello, on this model the toner is separate from the Drum Unit. The Drum is was puts the toner on the page and can cause lines on prints after so much wear on the surface. Unfortunately you will have to purchase one because it cannot be cleaned in anyway.  MLT-R116 should be the part number for the Drum Unit.

 

Hope this helps, thanks.

Hope this helps, thanks.
Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.