• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended
M2825DW

My M2825DW has been sat for a while.

 

Three horizontal lines are appearing across each printed page. I've replaced the toner, though these line were also present beforehand.

 

Do I need to clean something and can anyone provide instructions?

 

Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello, on this model the toner is separate from the Drum Unit. The Drum is was puts the toner on the page and can cause lines on prints after so much wear on the surface. Unfortunately you will have to purchase one because it cannot be cleaned in anyway.  MLT-R116 should be the part number for the Drum Unit.

 

Hope this helps, thanks.

Hope this helps, thanks.

View solution in original post

1 REPLY 1
HP Recommended

Hello, on this model the toner is separate from the Drum Unit. The Drum is was puts the toner on the page and can cause lines on prints after so much wear on the surface. Unfortunately you will have to purchase one because it cannot be cleaned in anyway.  MLT-R116 should be the part number for the Drum Unit.

 

Hope this helps, thanks.

Hope this helps, thanks.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.