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‎04-01-2026 09:32 AM

HP Recommended

Hello,

I am an IT Administrator and I'm currently dealing with a Samsung ProXpress M4580FX that is stuck on the HDD System Failure: #S1-2411 screen.

I have already tried the standard firmware updates available on the support page, but they do not work for this specific HDD failure. I need to perform a clean install on a new drive.

Could someone please provide the Full System Recovery files (the .ehd/.hds image and the required Unix scripts) so I can perform the recovery via USB?

Any help would be greatly appreciated. Thank you!

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‎04-01-2026 05:05 PM

HP Recommended

I have requested that a moderator enable private messaging on your account, as I have information that should help you but I am not allowed to share that on the open forum.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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6 REPLIES 6

‎04-01-2026 05:05 PM

HP Recommended

I have requested that a moderator enable private messaging on your account, as I have information that should help you but I am not allowed to share that on the open forum.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-02-2026 06:11 AM

HP Recommended

Thank you for your response. I am looking forward to your private message. Please note that I have already enabled private messaging on my account, so you should be able to reach me now.

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‎04-02-2026 01:28 PM

HP Recommended

Message sent.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-07-2026 03:06 AM

HP Recommended

@Repairatrooper

 

Sir, pa send link / file for this error, we Need it Asap...

 

thank you in advance!

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‎04-07-2026 07:51 AM

HP Recommended

@xplorer101 if you have not already done so, please create a new thread for your request.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-09-2026 05:52 AM

HP Recommended

Bom dia minha impressora deum o erro  IU #s5-3111 preciso de um arquivo para recuperação do tablet da impressora consegue me ajudar?

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