Need HDD UI / System Recovery files for Samsung MultiXpress SL-X4220RX

[EdgarVillaverd]

Hi,

I replaced the HDD on my Samsung MultiXpress SL-X4220RX and the device is now stuck in System Recovery with “Hard Disk Partition Error / Hidden partition cannot be mounted”.

I can access the System Recovery menu (HDD Format / Hidden Partition / USB / Network), but I don’t have the official HDD UI Recovery / System Recovery package (HDD image / firmware files) to reinstall the system to the new hard disk. HP FTP links are no longer available.

Could an HP Expert (especially @Repairatrooper) please send me the correct download link or provide the official files/instructions via private message (PM)?

Thank you.

[Repairatrooper · Accepted solution]

I have requested that a moderator enable private messaging on your account, as I have information that should help you but I am not allowed to share that on the open forum.

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[EdgarVillaverd]

@Repairatrooper
Thank you very much for the update and for requesting PM access on my account.
I will keep checking my inbox and will reply as soon as private messaging is enabled.

Thanks again for your help and time.

[peterrobert1261]

Hello, this issue happens because the new hard drive is completely empty and does not have the hidden system partitions the printer needs to boot. Formatting the drive alone will not solve it. What you need to do is download the latest firmware for the Samsung MultiXpress SL X4220RX from any driver mirror site and copy the fls file to a USB flash drive formatted as FAT32. Then on the printer press Stop 0 0 Stop 0 1 to enter service mode. Go into System Recovery, run HDD Format first, then go back and run Hidden Partition Initialize. After that, turn the printer off, plug in the USB drive with the firmware, and power it back on. The printer should detect the firmware and reinstall the system, which rebuilds the missing partitions. Do not turn the power off while it is working. When it finishes and reboots, the printer should start normally. If the same error returns, the hard drive you installed may not be compatible, so make sure you are using a standard 2.5 inch SATA hard drive and not an SSD.

[EdgarVillaverd]

Hi @peterrobert1261,

Thank you for your reply.

My problem is that I cannot find the correct firmware package for the Samsung MultiXpress SL-X4220RX that contains the .FLS file.
Could you please tell me:
1) the exact firmware file name/version for the SL-X4220RX (FLS), and
2) a trusted source where it can be downloaded (official HP/Samsung link or a safe mirror),
or alternatively send me the link via private message if forum rules do not allow posting it publicly?

I have already installed a 2.5" SATA HDD (not SSD) and I can access System Recovery (HDD Format / Hidden Partition / USB).

Thanks again!

[Repairatrooper]

I have sent you a private message with info that should help you on your way.