Printer not printer

[fridayskids]

Samsung laser jet is connected via USB and windows 10 trouble shooter finds pritnter and states no problem. Printer will not print but seen. Any assistance greatly appreciated.  Changed cable printed until computer was rebooted.

[Kuroi_Kenshi]

Hi @fridayskids,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Since your Samsung LaserJet printer is connected via USB but stops printing after a reboot, follow these detailed troubleshooting steps:

Restart the Print Spooler Service

1. Press Windows + R, type services.msc, and hit Enter.
2. Scroll down and find Print Spooler.
3. Right-click and select Restart.
4. Try printing again.

Check Printer Status

1. Open Control Panel → Devices and Printers.
2. Right-click your Samsung printer → See what's printing.
3. If there are stuck print jobs, click Printer (top-left) → Cancel All Documents.
4. Try printing again.

Reinstall the Printer Driver

1. Open Control Panel → Devices and Printers.
2. Right-click your Samsung printer → Remove Device.
3. Unplug the USB cable from the printer.
4. Restart the PC.
5. Download and install the latest Samsung printer drivers from HP’s website.
6. Reconnect the USB cable when prompted.

Check USB Port and Cable

1. Try using a different USB port (preferably a direct port, not a hub).
2. Ensure USB Selective Suspend is disabled:
   • Open Control Panel → Power Options → Change Plan Settings.
   • Click Change advanced power settings.
   • Expand USB settings → USB selective suspend → Disable it.
3. Restart the computer and try printing.

Set the Printer as Default Go to Control Panel → Devices and Printers.

1. Right-click your Samsung printer → Set as default printer.
2. Try printing a test page.

Test a Different PC or Laptop

• Connect your printer to another computer and check if it prints.
• If it prints fine, the issue is with your Windows settings.
• If it still doesn't print, the printer hardware or firmware might be faulty.

If none of these step's work, let me know exactly where the issue occurs so I can assist further! 🚀

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @fridayskids,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Since your Samsung LaserJet printer is connected via USB but stops printing after a reboot, follow these detailed troubleshooting steps:

Restart the Print Spooler Service

1. Press Windows + R, type services.msc, and hit Enter.
2. Scroll down and find Print Spooler.
3. Right-click and select Restart.
4. Try printing again.

Check Printer Status

1. Open Control Panel → Devices and Printers.
2. Right-click your Samsung printer → See what's printing.
3. If there are stuck print jobs, click Printer (top-left) → Cancel All Documents.
4. Try printing again.

Reinstall the Printer Driver

1. Open Control Panel → Devices and Printers.
2. Right-click your Samsung printer → Remove Device.
3. Unplug the USB cable from the printer.
4. Restart the PC.
5. Download and install the latest Samsung printer drivers from HP’s website.
6. Reconnect the USB cable when prompted.

Check USB Port and Cable

1. Try using a different USB port (preferably a direct port, not a hub).
2. Ensure USB Selective Suspend is disabled:
   • Open Control Panel → Power Options → Change Plan Settings.
   • Click Change advanced power settings.
   • Expand USB settings → USB selective suspend → Disable it.
3. Restart the computer and try printing.

 

[Kuroi_Kenshi]

Set the Printer as Default Go to Control Panel → Devices and Printers.

1. Right-click your Samsung printer → Set as default printer.
2. Try printing a test page.

Test a Different PC or Laptop

• Connect your printer to another computer and check if it prints.
• If it prints fine, the issue is with your Windows settings.
• If it still doesn't print, the printer hardware or firmware might be faulty.

If none of these step's work, let me know exactly where the issue occurs so I can assist further! 🚀

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,