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Summer2018
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Problems printing with Samsung SCX-4623F

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Samsung SCX-4623F

Hi, my printer keeps causing difficulties and doesn't print the whole documents. It usually prints the first page and then prints one of the following errors:

A) internal error - including corrupted data; position: 0xf636 (63030); system: h6fw_5.35/xl_image; line: 154; version: spl 5.35 06-03-2009

 

B) internal error - undefined command; position: 0x29b2b (170795), system: h6fw_5.35/xl_pa_sim; line: 277; version: spl 5.35 06-03-2009

 

The numbers are different, but these are the two errors it keeps on having.

 

What can I do to solve the problem? 

 

Thank you!

 

 

4 REPLIES 4
Copier-Pro
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Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

Maybe reset the machine to defaults and then do a firmware upgrade on this machine.This might just help with the errors should this not make a difference i will try and assist with a ram reset.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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Summer2018
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Hi, I've already done that (restoring to the defaults) but it didn't help.

Can you please tell me the ram reset steps?

Thank you very much for your help 😊
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Copier-Pro
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Because some information is critical i will post a private message to U.Once you receive the Private message just open the envelope icon next to your profile log on and follow the steps.Good Day.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
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Pianoman218
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I also have the same problem...Samsung SCX 4623F:

Will print the first page of a multi page document, and

then I get the error on the next page:

 

INTERNAL ERROR- Including Corrupted Data

System: h6fw_5.35/xl_image

Line: 154

Version: SPL  5.35 06-03-2009

 

I doubt this printer is even supported anymore: I bought it NEW in JJanuary 2012, and believe it

or not, someone on eBay is selling it (I assume new) for $750!

Can anyone help with this error message?

 

Thank you.

 

 

 

 

 

 

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