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‎04-08-2026 02:57 AM

HP Recommended

Hello, I’m looking for the system recovery image for the Samsung M5370LX printer. The device is currently showing a “UI System Failure S5-3111” error.

 

I am already familiar with the recovery procedure and plan to replace the HDD to proceed with the recovery.

 

However, I am unable to continue because I cannot find or obtain the required system image file.

I would greatly appreciate your assistance in providing the recovery image or directing me to where I can obtain it.

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‎04-09-2026 11:29 AM

HP Recommended

@rlukabb I have sent you a private message.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-08-2026 02:58 PM

HP Recommended

I have requested that a moderator enable private messaging on your account, as I have information that should help you but I am not allowed to share that on the open forum.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-09-2026 11:29 AM

HP Recommended

@rlukabb I have sent you a private message.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-10-2026 01:44 AM

HP Recommended

Thank you so much! I was able to get the printer working properly.

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