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‎06-05-2026 03:53 PM

HP Recommended

I did the recovery which involved installing the files you sent via USB, what do I do now? I am assuming by recovery you mean disconnect the hdd cable, enter SVC mode, enter the password and let it format and install the files.

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‎06-06-2026 03:38 AM

HP Recommended

Ah, I think you mean step 4 on the instructions you sent. So it formatted the hdd now I need to run firmware update. I'll try that now.

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‎06-06-2026 06:29 AM

HP Recommended

And that did it! Paper jams but we're past Loading screen. Thank you so much.

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