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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Samsung
- Samsung M2020 printing issues for MacOS Big Sur
Create an account on the HP Community to personalize your profile and ask a question
06-25-2021 06:20 PM
Seems like there is no way I can make my printer Samsung M2020W and my OS Big Sur on my MacBook Pro work together. I have updated drivers, tried tweaking the printer drivers to use other software, restarting, uninstalling, restarting. This printer model is NOT AirPrint compatible. I am NOT willing to go back in time to an old OS. Any ideas community? I am at my wits end. Is a new printer the ONLY solution?????
Solved! Go to Solution.
Accepted Solutions
06-25-2021 07:10 PM
Follow the steps in the link above. Don't resign yourself to buying a new printer until you have tried the above.
The clincher for me was: Step 5. Remove the printer settings from your Library
The Library folder is used to store system files, preferences, and users’ information.
Your Mac stores all manner of system files, preferences, and other settings in a hidden folder called the Library. When an app misbehaves, sometimes it’s because these files are corrupt.
You can usually fix this by removing the relevant files, forcing macOS to recreate them. However, you need to be cautious before removing anything from your Library. These files can affect the way your macOS works.
Make sure you only touch the files in the folder listed below. And don’t move anything to the Trash until you’re certain your Mac is still working.
How do I remove the printer settings from my Mac’s Library?
- Open Finder, select Go > Go to Folder.
- Type: /Library/Printers/ and hit enter.
- Create a new folder called “Printers Content” and move everything from the Printers folder inside it. Now drag that folder to your Desktop.
- Reconnect your printer and try printing again:
- If it works: Move the “Printers Content” folder to the Trash.
- If it doesn’t work: Return the “Printers Content” folder to the Printers folder and empty it.
06-25-2021 07:10 PM
Follow the steps in the link above. Don't resign yourself to buying a new printer until you have tried the above.
The clincher for me was: Step 5. Remove the printer settings from your Library
The Library folder is used to store system files, preferences, and users’ information.
Your Mac stores all manner of system files, preferences, and other settings in a hidden folder called the Library. When an app misbehaves, sometimes it’s because these files are corrupt.
You can usually fix this by removing the relevant files, forcing macOS to recreate them. However, you need to be cautious before removing anything from your Library. These files can affect the way your macOS works.
Make sure you only touch the files in the folder listed below. And don’t move anything to the Trash until you’re certain your Mac is still working.
How do I remove the printer settings from my Mac’s Library?
- Open Finder, select Go > Go to Folder.
- Type: /Library/Printers/ and hit enter.
- Create a new folder called “Printers Content” and move everything from the Printers folder inside it. Now drag that folder to your Desktop.
- Reconnect your printer and try printing again:
- If it works: Move the “Printers Content” folder to the Trash.
- If it doesn’t work: Return the “Printers Content” folder to the Printers folder and empty it.
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