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‎06-06-2025 01:14 AM - edited ‎06-06-2025 01:25 AM

HP Recommended
Product: Samsung MultiXpress SL-X7500LX Color Laser Multifunction Printer

Hi all, I am looking to download the USB recovery images for the Samsung MultiXpress SL-X7500LX Color Laser Multifunction Printer that is used to reformat/recover the HDD after replacement but i dont found it and HP support in Germany doesn't help.

 

Any assistance would be greatly appreciated. Maybe someone can send me the file.

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‎06-06-2025 05:11 PM

HP Recommended

I have asked a moderator to enable private messaging on your account so I can send you some information that I cannot post on open forums.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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8 REPLIES 8

‎06-06-2025 05:11 PM

HP Recommended

I have asked a moderator to enable private messaging on your account so I can send you some information that I cannot post on open forums.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-08-2025 02:58 AM - edited ‎06-08-2025 03:59 AM

HP Recommended

Thank you very much. 

I'm looking really urgently for the recovery files. 

No one could help me so far 😞

 

@Repairatrooper

Maybe you can write me a private message:)?

Would be helpful 

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‎06-09-2025 01:51 PM

HP Recommended

I have sent you a private message with information that should help you out.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-10-2025 03:13 AM - edited ‎06-10-2025 03:18 AM

HP Recommended

I’ve managed to get the correct firmware and have replaced the original HDD with a Samsung 870 EVO SSD. Here's what I did:

  • Formatted a SanDisk USB stick (FAT32)

  • Placed the firmware file on it:
    X7x00_series_V11.01.09.01_FS_V15.02.06.23.15.tar.gz

  • Performed the HDD format process as instructed

However, I’m now getting the following error:
"USB not mounted"

Could you help me understand why this is happening?
Is the SSD compatible with the system, or does it require the original hard drive model to function properly?

Thanks in advance for your support!

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‎06-11-2025 01:15 AM

HP Recommended

HI i solved the problem. Thank you very much for your support. very helpful

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‎06-16-2025 01:00 AM

HP Recommended

hello, i also need recovery files.

 

@Repairatrooper

Maybe you can write me a private message?

 

Best regards

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‎06-16-2025 01:03 AM

HP Recommended
FTP links for recovery

ftp.hp.com/pub/softlib/software13/printers/SS/HDD-UI-Recovery/X7x00_series_V11.01.09.01_FS_V15.02.06.23.15_HDD.zip

 

Instructions if you need them:

https://www.dropbox.com/scl/fi/wb1sokkms6wa4n1qsxrrx/Samsung-recovery.pdf?rlkey=3mjnr7jl9kxz0h701srk...

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‎06-16-2025 01:33 AM

HP Recommended

Hi.

thanks for the quick answer, unfortunately I have a problem.

 

When connected to USB 2.0 I’m getting error: USB not mounted

When connected to USB 3.0 I’m getting error: File not found in USB

 

Can you help me?

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