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HP Recommended
Samsung Multifunction Xpress C460FW
Microsoft Windows 10 (64-bit)

After installing a new transfer belt and short time later a new fuser (after <2000 prints) the warning to prepare both items new is indicated. In the diagnostic for both (belt and fuser) a capacity of 20000 is assumed. The counter indicates 18300 as consumed, but after replacement 6 weeks ago less than one box of paper (500 sheets) were consumed.
I expect a wrong calculation of the counter. Can I reset the counter somehow or is there any other hint?

Thank you for any suggestion,

Detlef

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I´ve got the problem is solved!!

See how to enter the TechMode and reset the counters or manipulate other settings:

https://www.youtube.com/watch?v=0ErCyT0SA9w

best regards,

Detlef

View solution in original post

2 REPLIES 2
HP Recommended

Hello again,

I´ve checked the counter in the Diagnosis result/Consumable information.

In the tab “Maintenance Parts” the number of images consumed of the “Fuser Life” and “Transfer Belt Life” rise with any print by 4 !

Thank you for any hint!!

Detlef

 

HP Recommended

I´ve got the problem is solved!!

See how to enter the TechMode and reset the counters or manipulate other settings:

https://www.youtube.com/watch?v=0ErCyT0SA9w

best regards,

Detlef

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