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‎12-31-2018 04:18 PM

HP Recommended
Product: Samsung Xpress C1860FW
Operating System: macOS 10.14 Mojave

Scan Assistant Crashing and Samsung / HP are doing NOTHING? Please fix this bug. Thanks

1 person had the same question
8 REPLIES 8

‎12-31-2018 04:36 PM

HP Recommended

Hi,

The Scan Assistant app is part of the Samsung Easy Printer Manager, which is supported on Mac OS 10.13 or earlier versions of the OS, it is not compatible with Mojave.

 

For Mac OS 10.14 install the scan drivers below

:

https://ftp.hp.com/pub/softlib/software13/printers/SS/SL-C1860FW/C1860_Series_Mac_ScanDriver_V2.31.5...

 

Now try scanning using the OS supplied applications such as Apple Image Capture or Preview.

 

Shlomi



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‎03-26-2019 04:26 AM

HP Recommended

After I loaded the recommended drivers my scan application is still not working.  Any suggestions?

 

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‎03-26-2019 12:08 PM

HP Recommended

Which application are you using?

 

You should use the Easy Document Creator application to scan from Mojave, not Samsung Scan Assistant:

https://support.hp.com/gb-en/product/samsung-xpress-sl-c1860-color-laser-multifunction-printer-serie...



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‎03-30-2019 07:55 AM

HP Recommended

Hello ShlomiL,

I loaded the new drivers from the link below but I still get the same error.  It was also suggested that I try Easy Document Creator but I don't see one for Mac.  I downloaded the Easy Document Creator but I think it is for Windows only?

Thanks for your help and God bless,

Eric G. 

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‎03-30-2019 02:30 PM

HP Recommended

Hi Eric,

You may download the EDC application for MacOS using below link:

https://ftp.hp.com/pub/softlib/software13/printers/SS/SL-M5360RX/Mac_EDC_V1.00.26.zip

 

Shlomi



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‎03-30-2019 03:07 PM

HP Recommended

Hello Shlomil,

I found the EDC for Mac and it is now working!  Thank you for your help.

God Bless,

Eric G. 

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‎10-18-2019 01:28 PM

HP Recommended

I have exactly the same problem. It seems to be connected with the newest version of IOS 10.15

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‎10-18-2019 01:35 PM

HP Recommended

Hi,

there are no drivers available for Catalina at this time, AirPrint can be used for printing and check for any future updates in HP Support.

 

@vvasquez  & @george124 - As this topic originally deals with another printer, another operating system and been resolved months ago I will close this topic now.

Please open a new topic for any further assist you may need.



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