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- HP Community
- Printers
- Samsung
- Samsung Xpress C480w has problem with scanning and copying

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08-17-2021 10:21 PM
Does this problem happen from both the ADF (if equipped) and the flat glass? Can you post a sample?
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
08-19-2021 08:07 AM
No ADF. It happens when using scan to copy from paper on glass and same when scan to usb.
It does NOT happen when printing from PC or MAC
You either get a stripey band or white band. Does this mean the scanner sensor is broken? Can it be fixed….I am UK based. Tried to find help with HP Service and they are useless 😞
09-20-2021 07:30 PM
Likely a failed scanner or a failed scanner board (which is often part of the formatter on smaller devices).
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.