Samsung printer

[Aeio79]

Good afternoon, I have the same problem, would you be so kind as to share the links to download the image. thank you.

[Repairatrooper]

Which printer?

[Aeio79]

I send this post wrong, it was for the Samsung M4580FX, but i already received your help in another post, thanks.

[MartyK-1940]

Samsung M2070W printer. I have a wait image error that needs a firmware download.

Thank you.

Marty

[zoey7886]

@MartyK-1940, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Samsung M2070W! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I see you're facing a "Wait Image" error on your Samsung M2070W printer, and it sounds like you’ll need a firmware update to fix this. No worries, I’ll guide you through it!

Check the Current Firmware Version

Before updating, it’s a good idea to check your printer’s current firmware:

1. Print a Configuration Report (Press and hold the Stop button until the report prints).
2. Look for the Firmware Version in the report.

Download the Latest Firmware

1. Head over to the HP Support website.
2. Search for Samsung M2070W Firmware and download the latest version.

Install the Firmware

1. Connect your printer to your computer via USB (even if you normally use Wi-Fi).
2. Run the downloaded firmware file and follow the on-screen instructions.
3. Wait for the update to complete—don’t turn off the printer during this process.

Restart & Test

Once the update is done, restart your printer and check if the issue is resolved. If the "Wait Image" error persists, try a factory reset by navigating to Menu > System Setup > Clear All Settings on the printer.

If you run into any issues or need more help, feel free to ask! 😊  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[LenaFinch]

Thank you so much for the steps.

[zoey7886]

Hi @Aeio79, 

Please perform the above shared steps at your convenience and let me know if that resolves the issue. 

I will be archiving this case for now. However, you can respond to the same thread to continue the conversation.  

  

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”. 

  

Take care and have a good day. 

HP Support