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‎05-25-2018 03:53 PM

HP Recommended
Product: C480-FW
Operating System: Microsoft Windows 10 (32-bit)

We had a paper jam, cleared it from the front and back. Now have error code "Transfer Belt error". I have turned off the machine multiple times and the code keeps coming back. When the printer initializes there are some loud gear noises.

5 people had the same question
1 REPLY 1

‎05-25-2018 11:10 PM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.Just for information some technical information is protected by HP and is not allowed to be answered.This is unfortunate and you will have to contact a HP repair shop for the help in this case.This sounds like there is a gear drive problem.Try to removed the toner and drum if possible and start the machine without these parts.The machine should do a turning cycle.If this happens without noise replace the parts and try again.Should this not work you will have to find the jammed gear or prt that's preventing the machine from startup.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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