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‎07-24-2025 07:37 PM

HP Recommended
Product: Samsung MultiXpress SL-M5370LX Laser Multifunction Printer

Hi, I need to recover the system on Samsung M5370LX printer. The HDD was replaced (because physical problems). but the system needs to be recovered. I know some files (*.ehd) are required, I would really appreciate if someone knows how I can get them. 

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‎07-25-2025 12:36 AM

HP Recommended

I have requested that a moderator enable private messaging on your account, as I have information that should help you but I am not allowed to share that on the open forum.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-25-2025 12:36 AM

HP Recommended

I have requested that a moderator enable private messaging on your account, as I have information that should help you but I am not allowed to share that on the open forum.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-25-2025 06:27 PM

HP Recommended

I have sent you a private message that should help you out.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-19-2025 02:36 PM

HP Recommended

I downloaded it, followed the procedure, and it solved my problem. Thank you very much.

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‎10-16-2025 01:49 PM

HP Recommended

tambien necesito los archivos 

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‎10-16-2025 03:55 PM

HP Recommended

Please create your own thread here for support.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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