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‎02-23-2025 05:41 AM

HP Recommended

I used the service mode to factory reset the printer, then the printer got stucked at new configuration startup, loading for many hours till next day.  I have tried all methods to get the service mode menu options. 

 

Any suggestions on how to get this solved?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎02-23-2025 03:00 PM

HP Recommended

You may need to reapply the UI for the printer. That requires an image file that I can send you a link for, however I am waiting for a moderator to enable private messaging on your account.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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1 REPLY 1

‎02-23-2025 03:00 PM

HP Recommended

You may need to reapply the UI for the printer. That requires an image file that I can send you a link for, however I am waiting for a moderator to enable private messaging on your account.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No
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