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HP Recommended
scx-4623f
Microsoft Windows 8.1 (64-bit)

Hi,

My samsung printer scx-4623f can only print one page by one page. By that I mean, every page I print, I need to get the tray out and put in only one piece of paper. Then print. Then get the tray out and put in the next piece of paper..........Imagine I need to print 40 pages report:womanembarrassed:

 

 

The error shows paper jam inside the machine. If I put in more than 1 piece of paper, no matter I need to print just 1 page or I need to print more than one. It will definitely jam at the same place. When I pull out the toner, I can see the first page already gone through the toner and half is at the exit. The second would be always stopped in the same place which is just a couple of centimetres behind the first page and they are totally seperate. And half of the second would be just under the toner. The other half still in the tray ready to get out.

 

I normally use recyled paper. But I tried good quality brand new A4 paper, the result is the same. I replaced the toner with compatible toner before, but I tried genuin toner as well. The result still the same.

 

I am wondering how to avoid that jam. I know how to get the jam paper out but I don't want to do it repeatly. I just want to print a lot of pages normally without pulling out the paper tray.

 

Would you please kindly help! Thank you so much!!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

This video will show you on a very similar model how to fix this issue. 

 

https://www.youtube.com/watch?v=tmdTKC9iT9s

 

Your printer will have the main electronics that needs to be removed prior to removing main drive assembly. Greasing of gears is not highly recommended, a small amount of grease is OK, but not a lot.
Unfortunately audio is not in English, but the pictures says a thousand words.




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4 REPLIES 4
HP Recommended

I will try to assist.It sounds like the paper feed clutch is sticky and needs to be cleaned or replaced.This is what normally happens on these models.I would suggest to take it to a repair shop to solve the problem.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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HP Recommended

This video will show you on a very similar model how to fix this issue. 

 

https://www.youtube.com/watch?v=tmdTKC9iT9s

 

Your printer will have the main electronics that needs to be removed prior to removing main drive assembly. Greasing of gears is not highly recommended, a small amount of grease is OK, but not a lot.
Unfortunately audio is not in English, but the pictures says a thousand words.




My profile on LinkedIn

HP Recommended

Thank you for your help.

 

I viewed the youtube video you showed me and also watched similar ones. https://www.youtube.com/watch?v=LtJbJw6m34I    https://www.youtube.com/watch?v=KvXO8MymNh0&t=213s    https://www.youtube.com/watch?v=Tq7hudB3xz4&t=216s

 

I opened my printer and found the  solenoid these videos talked about. However, different from the video, my solenoid was very bright clean and already with little foam pad stick to where these videos suggested to place. Then I don't know what to do next, but just put some oil on the gears I saw. And then I have to put all the parts back together. But the good news is it worked! It can print more pages now!!! I am so glad!

 

Thank you so much again!!!

If you really need the solenoid you can buy it here! https://amzn.to/2LfO7Ha But you dont need to buy it for this fix. In this video I will show you how to fix an HP Laserjet 4250 that has a paper jam in tray 2 caused by a sticking solenoid. This also works on similar models like the 4200, 4300 ...
samsung #дмитрийщетнев Устранение ошибки Замятие 1, Замятие 2 внутри устройства Samsung SCX-4100, SCX-4200, SCX-4220, SCX-4300, SCX-4600, SCX-4623, SCX-4824 Xerox 3119, Xerox 3140, Xerox 3210_3220
There are many descriptions of this problem online (here for example: http://www.fixyourownprinter.com/forums/laser/47529), but I couldn't find any pictures or videos detailing precisely how and where this problem occurs. So in the interest of extending the life of HP 2300's everywhere and ...
HP Recommended

Thank you so much for your help. I cleaned the rubber and rubbered off the little piece of paper stick to it. Now It worked fine.

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