8020 paper tray won't hold 8.5x11 paper

[denverdebbie]

I know how to adjust the tray to 8.5x11 but it slips back to 14" when inserted.  I have examined the tray thoroughly and there just isn't anyway to lock for 8.5x11  I first bought a 9015 but it had the same problem.  I exchanged it for another 9015...same problem.  So, I switched to an 8020...guess what! same problem.  Because it slips, the tray is pulling many pages in and never produces one page on piece of paper!  I have spent a few hours on the phone with HP support without a working answer.

[Gaya1239]

Hi @denverdebbie,

Welcome to the HP Support Community

I understand you are facing an issue with your 8020 paper tray won't hold 8.5x11 paper. Not to worry I will help you to get a resolution to resolve the issue.

click here  for Product Specifications for the HP OfficeJet Pro 8025e All-in-One Printer

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[denverdebbie]

Thank you for your reply. I have looked at the HP support website a lot, so I have been there many times.

I have Called HP support and they had no idea what I was talking about. I even videoed while a support agent was on the phone and showed him what was happening and he sent me another printer and it had the same proble. so I am turning to this communication to see if anybody out there has solved this problem.

[Gaya1239]

Hi @denverdebbie, 
Thank you for your reply,

Please refer to this document User Manual  Refer Page 17

Keep me posted on further assistance. Hope that helps!  

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!