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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-04-2022 10:46 AM - last edited on ‎03-04-2022 12:49 PM by Moderator

HP Recommended
Product: Laserjet printer at office
Operating System: Microsoft Windows 10 (64-bit)

I received this message and want to know what I need to do to not lose business time when my HP printer can no longer scan to gmail?

 

"On May 30, you may lose access to apps that are using less secure sign-in technology. To help keep your account secure, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password. Instead, you’ll need to sign in using Sign in with Google or other more secure technologies, like OAuth 2.0."

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5 people had the same question
5 REPLIES 5

‎03-04-2022 11:53 AM - edited ‎03-04-2022 11:59 AM

HP Recommended

Hi,

You may enable two steps verification on your google account:

https://www.google.com/landing/2step/

 

Next, create and use an application app password with the printer:

https://support.google.com/accounts/answer/185833?hl=en

This allows a better security with Google and allow the printer to access your email account without allowing less secure apps and allows the printer to access your account, as a reference see below knowledge article from Google:

https://support.google.com/accounts/answer/6010255?hl=en#more-secure-apps-how&zippy=%2Cif-less-secur...

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
4 people found this reply helpful
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‎03-28-2022 02:49 PM

HP Recommended

Hi, I have a similar problem. I tried the app password and it still won't let me login. Google says: If you use a non-Google app and can't sign in, the app's sign-in process might not be secure. Try to update to the latest version of the app and use "Sign in with Google," if it’s an option.

 

Can anyone verify that it has worked for them? I used to be able to scan, and I copy/pasted in the 16 digit pw they provided, so not sure why I am still getting a credentials failed at configuration.

1 person found this reply helpful
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‎03-28-2022 06:28 PM

HP Recommended

https://www.youtube.com/watch?v=M0wSV86Q_9M

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



2 people found this reply helpful
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‎03-28-2022 06:46 PM - edited ‎03-28-2022 06:47 PM

HP Recommended

I have a different interface and when I put the App Password in the password box, it still fails. It says the software on the printer is up to date. Any other suggestions?

 

trerai_0-1648514859346.png

 

 

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‎03-28-2022 10:19 PM - last edited on ‎03-29-2022 07:41 AM by Retired

HP Recommended

Please make sure you have 2-steps verification enabled on Your Google account, then create an app password and copy it as the password among your gmail address, then click Save and Test.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
3 people found this reply helpful
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