• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Laserjet printer at office
Microsoft Windows 10 (64-bit)

I received this message and want to know what I need to do to not lose business time when my HP printer can no longer scan to gmail?

 

"On May 30, you may lose access to apps that are using less secure sign-in technology. To help keep your account secure, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password. Instead, you’ll need to sign in using Sign in with Google or other more secure technologies, like OAuth 2.0."

5 REPLIES 5
HP Recommended

Hi,

You may enable two steps verification on your google account:

https://www.google.com/landing/2step/

 

Next, create and use an application app password with the printer:

https://support.google.com/accounts/answer/185833?hl=en

This allows a better security with Google and allow the printer to access your email account without allowing less secure apps and allows the printer to access your account, as a reference see below knowledge article from Google:

https://support.google.com/accounts/answer/6010255?hl=en#more-secure-apps-how&zippy=%2Cif-less-secur...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Hi, I have a similar problem. I tried the app password and it still won't let me login. Google says: If you use a non-Google app and can't sign in, the app's sign-in process might not be secure. Try to update to the latest version of the app and use "Sign in with Google," if it’s an option.

 

Can anyone verify that it has worked for them? I used to be able to scan, and I copy/pasted in the 16 digit pw they provided, so not sure why I am still getting a credentials failed at configuration.

HP Recommended

https://www.youtube.com/watch?v=M0wSV86Q_9M

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

I have a different interface and when I put the App Password in the password box, it still fails. It says the software on the printer is up to date. Any other suggestions?

 

trerai_0-1648514859346.png

 

 

HP Recommended

Please make sure you have 2-steps verification enabled on Your Google account, then create an app password and copy it as the password among your gmail address, then click Save and Test.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.