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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-27-2022 03:44 PM

HP Recommended
Product: HP OfficeJet 3833 All-in-One Printer
Operating System: Other

Since my Samsung galaxy s10+ was upgraded to Android 12 my hp smart app says scanner not available on my Officejet 3830.  My windows 10 laptop hp smart app scanning works perfectly with all functions. My galaxy S6+ with Android 7 with the hp smart app works perfectly with all functions. 

Category:
1 REPLY 1

‎08-16-2022 10:25 AM

HP Recommended

@Rjmgrande

 

Welcome to the HP support community.

 

I understand that you are unable to scan, I am glad to assist you.

Uninstall and reinstall HP smart on your mobile phone.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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