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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-18-2022 01:01 PM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

The scanner is only scanning 11 inches of 14 inch legal sized documents.  Sizes available are: Entire, Letter, A4, 4x6, and 5x7.  There is no option for legal size.

If I bring up Windows Fax & Scannners, I do not get the option of saving to PDF.

2 people had the same question
2 REPLIES 2

‎02-18-2022 01:30 PM

HP Recommended

Hello @ChristiP ,
Welcome to the HP Support Community!

 

Here's what you need to do:

  1. Uninstall HP printer software, and then remove the printer from your Devices list. 
  2. Restart the PC
  3. Close all programs
  4. download only this complete package: HP OfficeJet 3830 series Print and Scan Driver and Accessories 
    File name: Full_Webpack-40.15.1230-OJ3830_Full_Webpack.exe (160.1 MB)
  5. Close all programs
  6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the Full_Webpack-40.15.1230-OJ3830_Full_Webpack.exe
  7. The installation was completed successfully, now you must ...
  8. Restart the System again
  9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Hope this helps! Keep me posted.
Andr-1611

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‎02-19-2022 11:32 AM

HP Recommended

Hi,

If you scan from HP Smart, change the Source to Document Feeder and then US Legal size becomes available, such a size is only available from the ADF as it is bigger than the Flatbed Scanner glass.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
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