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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-17-2021 10:59 AM

HP Recommended
Product: OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (32-bit)

The scan function is very erratic - I never know what file it will save to, whether it will be .pdf or .jpg, or how the controls will display on the control screen.

I have the most up-to-date firmware and keep up with Windows updates. 

It has been semi-erratic from day one, but has grown increasingly worse

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